FAQ
Questions populaires
Our orders are carefully prepared and then shipped as quickly as possible.
Delivery usually takes between 3 and 10 business days, depending on your country and location.
As soon as your order ships, you receive an email containing your tracking number.
Yes.
You have 30 days after receiving your order to request a return.
The product must be new, unused and returned in its original packaging.
To make a request, simply contact our customer service.
Answer:
You can track your order at any time using our tracking page.
'Track my order'
Simply enter your tracking number or your order details to check its progress in real time.
Absolutely.
All transactions are protected by SSL encryption and are processed by recognised payment platforms.
We never have access to your banking information.
If your order has not yet been prepared, we can sometimes modify or cancel it.
Contact us as soon as possible after your purchase so that we can check its status.
Once the order has shipped, no changes can be guaranteed.
Although this remains very rare, we invite you to contact us within 48 hours of receiving your order.
Please attach a few photos of the product along with your order number.
Our team will quickly find the most suitable solution.
Yes.
Firkin Jelly ships to most countries.
Delivery times may vary depending on the destination, but every order includes tracking so you can follow its journey at every step.
Our team is at your disposal to answer all your questions.
You can contact us via our contact form or by email at support@firkinjelly.com.
For any query concerning an order, please include your order number so that we can help you as quickly as possible.
FAQ
Browse our collection, select your model and its colour, then click Add to cart.
Once your selection is complete, follow the secure payment steps to finalise your order.
A confirmation email will be sent to you immediately after your purchase.
We accept the main payment cards (Visa, Mastercard, American Express), as well as the payment methods offered at checkout depending on your country.
All payments are fully secure.
If your order has not yet been prepared, we can sometimes modify or cancel it.
Contact our customer service as soon as possible so that we can check its status.
Once the order has shipped, no changes can be guaranteed.
Yes.
All transactions are protected by SSL encryption and processed by recognised payment providers.
Your banking information is never stored or accessible by Firkin Jelly.
Yes.
You can place an order as a guest, without creating an account.
Creating an account simply makes it easier to access your order history and your information.
Enter your promo code in the field provided at checkout.
The discount will be applied automatically if the code is valid and meets the terms of use.
FAQ
Our orders are usually delivered within 3 to 10 business days, depending on your country and location.
Delivery times may vary slightly during busy periods or due to customs formalities.
As soon as your order ships, you will receive an email containing your tracking number.
You can track your parcel at any time from our tracking page by simply entering your tracking number.
Yes, Firkin Jelly ships to most countries.
Delivery times may vary depending on the destination, but every order includes tracking so you can follow its journey at every step.
Any customs or import fees depend on the regulations in force in your country.
If fees apply, they are the customer's responsibility.
We prepare every order with the utmost care.
Your order is usually prepared and shipped within 24 to 72 business hours. Once shipped, you will automatically receive a confirmation email containing your tracking number, allowing you to track your parcel in real time.
Delivery times are then generally between 3 and 10 business days, depending on your destination country.
This is a clear, reassuring and professional wording that answers customers' most frequent question.
FAQ
You have 30 days after receiving your order to request a return.
Items must be new, unused and returned in their original packaging.
Your return request must be made within 30 days of receiving your order.
After this period, we are unfortunately no longer able to accept the return.
Once your return has been received and inspected, the refund is issued to your original payment method.
Depending on your bank, the refund may appear within 5 to 10 business days.
Except in the event of an error on our part or a defective product, return shipping costs are the customer's responsibility.
If you would like to change the colour or model, contact our customer service.
Depending on stock availability, we will help you find the best solution.
If your order arrives damaged or you have received an incorrect item, contact us within 48 hours of receiving it, attaching photos of the product along with your order number.
Our team will process your request as quickly as possible to offer you a suitable solution.
Support
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