The Élan Bag.

The Jelly Firkin stands out for its soft TPU / PVC material, its colours and its easy care. 

The Élan Bag, crafted from genuine leather, offers an elegant, timeless silhouette. Two styles, one shared desire: to accompany you every day.

Yes, the Élan Bag is crafted from genuine grained cowhide leather, renowned for its suppleness, durability, and timeless elegance.

The leather used comes from hides sourced from the food industry, making use of an existing material rather than leaving it unused. No animals are raised or slaughtered specifically for the manufacture of our bags.

Yes. Our bags are made from premium water-resistant TPU / PVC, ideal for the beach, pool, travel, and everyday use.

Each model has its own dimensions, listed on its product page. This allows you to choose the size that best suits your preferences and essentials.

For your Jelly Firkin, a soft, slightly damp cloth is generally sufficient to remove minor everyday marks. Avoid abrasive products and prolonged exposure to heat.

For your Élan Bag in genuine leather, use a soft, dry cloth and a care product suitable for grained leather. Avoid prolonged contact with water, chemicals, and direct sunlight to preserve its beauty over time.

Our bags are designed to combine style with everyday use.

The Jelly Firkin is made from a supple material that allows it to retain its shape while offering some flexibility.

Thanks to its structured design in genuine leather, the Élan Bag holds its shape beautifully.

To preserve their shape, we recommend not overloading your bag and storing it away from heat, ideally with light padding when it is not in use.

Delivery times vary depending on your destination. You will receive a tracking number to track your order at every stage.

We offer delivery to several international destinations. The available countries and shipping costs are shown at checkout.

As soon as your order is shipped, you will receive an email containing your tracking link. This will allow you to track your parcel until it is delivered.

If you would like to modify or cancel your order, contact our customer service team as soon as possible at support@firkinjelly.com.

Our team will do its best to accommodate your request. However, once your order has been prepared or shipped, some changes may no longer be possible.

If your parcel is marked as delivered but you have not received it, please contact our customer service team at support@firkinjelly.com.

In accordance with our policies, certain supporting documents may be requested in order to open an investigation with the carrier and carry out the necessary checks.

Our team will assist you throughout this process to find a suitable solution.

Yes, your satisfaction is at the heart of our commitments. Our bags are covered by the Firkin Jelly Guarantee, which provides coverage for recognised manufacturing defects, in accordance with our guarantee terms.

Each request is carefully reviewed by our customer service team so that we can offer you a suitable solution.

If you notice a defect in your bag, contact our customer service team at support@firkinjelly.com, providing your order number and attaching photos of the issue.

Our team will review your request and let you know what steps to take in accordance with our guarantee policy.

You can request a return under the conditions and within the time limits set out in our return policy.

To be eligible, your item must meet the conditions specified in this policy. Please read it before submitting a request.

To make a return, contact our customer service team at support@firkinjelly.com, specifying your order number and the reason for your request.

After verifying your eligibility, our team will provide you with the instructions you need to return your item.

We recommend that you do not send your item back without contacting our customer service first.

Once your return has been received, our team will inspect it.

If your return complies with our policy, your refund will be issued to your original payment method, subject to the applicable processing times.

The time it takes for the funds to appear in your account may then vary depending on your bank.

Our team is here to support you before, during, and after your purchase.

For any questions about your order, delivery, return, or guarantee request, write to us at support@firkinjelly.com.

We do everything we can to provide a thoughtful response and personalised assistance.